HELEN TYE TALKIN
Website privacy policy

This website is operated by HELEN TYE TALKIN. The privacy of our users is
extremely important to us and therefore we encourage all users to read this policy
very carefully because it contains important information regarding:
– who we are;
– how and why we collect, store, use and share personal information;
– your rights in relation to your personal information; and
– how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

HELEN TYE TALKIN (‘we’ or ‘us’) collect, use and are responsible for storing certain
personal information about you. When we do so, we are regulated under the General
Data Protection Regulation which apply across the European Union (including the
United Kingdom) and we are responsible as a ‘controller’ of that personal information
for the purposes of those laws.

The personal information we collect and use

a. Personal information you provide to us
We collect the following personal information that you provide to us:
– Name and email address.
Some examples of when we collect this information include:
– When signing up to our newsletters.

b. Sensitive personal information
Sensitive personal information includes any information which relates to the following:
– your genetic data;
– your biometric data;
– your ethnic origin;
– your political opinions;
– your religious beliefs;
– whether you belong to a trade union;
– your physical or mental health or condition;
– your sexual orientation; and
– whether you have committed a criminal offence.

We may request that you provide sensitive information, but if we do, we will in every
instance explain why we are requesting it and how we intent to use it. We will only
collect your sensitive personal information with your explicit consent.
Some examples of when we may request sensitive personal information include:
– When having a personal homeopathy consultation.

c. Personal information you provide about third parties

If you give us information about another person, you confirm that the other person
has appointed you to act on their behalf and agreed that you:
– shall consent on their behalf to the processing of their personal data;
– shall receive any data protection notices on their behalf;
– shall consent on their behalf to the transfer of their personal data abroad; and
– shall consent on their behalf to the processing of their sensitive personal data.

d. Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the
following purposes:
– Compliance with professional standards required of Registered Members of the
Society of Homeopaths (RSHom).

How we use your personal information
We collect information about our users for the following purposes:
– For our newsletters and records kept if you consult with us.

Who your information may be shared with
We may share your information withlaw enforcement agences in connection with any
investigation to help prevent unlawful activity.

We will not share you personal information with any other 3rd parties.

Marketing
We would like to send you information about products, services, offers, competitions
and our business which may be of interest to you. Such information could be sent by
post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first
occasion that you provide any relevant contact information (i.e. on purchase, signing
up to a newsletter, entering a competition etc). If you do opt in to receive such
marketing from us you can opt out at any time (see ‘What rights do you have?’ below
for further information). If you have any queries about how to opt out, or if you are
receiving messages you do not want you can contact us using the details provided
below.

Required personal information

No personal information has to be provided by you to us at any time.

How long your personal information will be kept

We will hold your personal information for the following periods:
If you become a client your name, address, date of birth, telephone number and
name of your G.P. will be kept on record. If you are not registered with a G.P.
this will be recorded. Records will be kept on file for seven years after the last
consultation and in the case of children until their twenty-fifth birthday.
These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your
personal information:
(1). consent;
(2). contract;
(3). legal obligation.

The basis upon which we process your sensitive information (i.e. special category as
defined in the GDPR) is:
(1). the explicit consent of users;
(2). it is necessary for the provision of health or social care;
(3). it is for relevant archiving, research and statistical data in the public interest.

Consequence of our use of your personal information

The consequence to you of our use of your personal information is:
Your anonymity will be protected in any testimonials or cases that are published
for educational purposes and your written permission will always be requested
first.

Keeping your information secure
We have appropriate security measures in place to prevent personal information from
being accidentally lost, or used or accessed in an unauthorised way. We limit access
to your personal information to those who have a genuine business need to know it.
Those processing your information will do so only in an authorised manner and are
subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach.
We will notify you and any applicable regulator of a suspected data security breach
where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using
the site you acknowledge that the use of the internet is not entirely secure and for
this reason we cannot guarantee the security or integrity of any personal data that
are transferred from you or to you via the internet. If you have any particular concerns
about your information, please contact us using the details below.

Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed
to give valid consent. If the user is not, parental consent will be required to provide
consent for the processing of any personal information.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights
free of charge. In summary, those include rights to:
– fair processing of information and transparency over how we use your use
personal information
– access to your personal information and to certain other supplementary
information that this Privacy Notice is already designed to address
– require us to correct any mistakes in your information which we hold
– require the erasure of personal information concerning you in certain situations
– receive the personal information concerning you which you have provided to us,
in a structured, commonly used and machine-readable format and have the
right to transmit those data to a third party in certain situations
– object at any time to processing of personal information concerning you for
direct marketing
– object to decisions being taken by automated means which produce legal
effects concerning you or similarly significantly affect you
– object in certain other situations to our continued processing of your personal
information
– otherwise restrict our processing of your personal information in certain
circumstances
– claim compensation for damages caused by our breach of any data protection
laws

For further information on each of those rights, including the circumstances in which
they apply, see the Guidance from the UK Information Commissioner’s Office (ICO)
on individual’s rights under the General Data Protection Regulations
(http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gd
pr/individual-rights/)

If you would like to exercise any of these rights please:
– email, call or write to us
– let us have enough information to identify you
– let us have proof of your identity (a copy of your driving license, passport or a
recent credit card/utility bill)
– let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are
offered, please note that there may be some period after selecting to unsubscribe in
which marketing may still be received while your request is being processed.

Do you need extra help?

If you would like this policy in another format (for example: audio, large print, braille)
please contact us using the details below.

How to complain

We hope that we can resolve any query or concern you raise about our use of your
information.
The General Data Protection Regulation also gives you right to lodge a complaint
with a supervisory authority, in particular in the European Union (or European
Economic Area) state where you work, normally live or where any alleged
infringement of data protection laws occurred. The supervisory authority in the UK is
the Information Commissioner who may be contacted at https://ico.org.uk/concerns/
or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 16th June 2021 and last updated on 16th June
2021.
We may change this privacy policy from time to time. You should check this policy
occasionally to ensure you are aware of the most recent version that will apply each
time you access this website. We will also attempt to notify users of any changes by:
By email if you have opted in to receive emails.

Contacting us
If you have any questions about this policy or the information we hold about you,
please contact us by:
e-mail: [email protected]
post:
Oakengrove
7/7
Shire Lane
Hastoe
Hertfordshire
HP23 6LY
U.K.
or

telephone: 07421311075
Calls will be answered at the following times:
Monday – Friday 0900 – 1700
We may record calls for quality and training purposes.